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Features 51

1. Feature

   Session recording

   Sessions recorded automatically and played back in the browser. Each viewed monitor is recorded as its own video, with the computer’s sound. In Windows support sessions, the banner and tray show when…

   /features/session-recording

2. Feature

   Session history

   A list of ended sessions: who, what, when and how long. Session history keeps the ended sessions of each organization, with who took part, which computer, when and for how long. Chats are kept with th…

   /features/session-history

3. Feature

   Terminal history

   …ipt you can search and replay. Transcripts stay even if the session recording is deleted. Available Support Access Blink Pro

   /features/terminal-history

4. Feature

   Session timeline

   A detailed timeline and full log of every session. Each session gets a detailed timeline and a full session log. Logs record what happened, not what was typed or copied. Available Support Access Blin…

   /features/session-timeline

5. Feature

   Install Access from a support session

   …are already helping into an Access device. During a support session on Windows, Install Access in the viewer installs the agent with no file to send and no key to create. The viewer shows Installing,…

   /features/install-from-support

6. Feature

   Banner and menu bar

   …end file, End and Hide, plus a Recording indicator when the session is recorded. The tray icon stays for the whole session. On a Mac the menu bar item says who is viewing, with Chat with technician an…

   /features/banner

7. Feature

   Several technicians at once

   …, each with their own role. Several technicians can share a session, each limited by their own role; someone with a view-only role sees View only. In Support the banner names everyone viewing. A techn…

   /features/multi-technician

8. Feature

   Chat

   Chat during a session, or ask first and connect from the same conversation. Chat in Support and Access sessions, and before connecting to an Access device: ask Can I connect now?, then select Connect…

   /features/chat

9. Feature

   Secret messages

   …0 seconds, and an unopened one expires. It never appears in session history, recordings or logs; only when it was sent, viewed or expired is kept. The technician’s view and the recording show a grey S…

   /features/secret-messages

10. Feature

    End at any time

    The customer is always in control and can end the session at any time. End on any banner or Exit in the tray on Windows, or End session in the menu bar on a Mac, ends the session for every technician.…

    /features/end-anytime

11. Feature

    A join page on your own Blink address

    …e customer opens your Blink address and sees Join a support session with one code field. The page recognises the computer: a Mac gets the Mac app and a Windows PC gets the Windows tool. It tells the c…

    /features/join-page

12. Feature

    Nothing left installed

    When the session ends, the tool closes and nothing stays installed. The support tool is for this one session only. Files the technician sent stay in the customer’s Downloads folder, where the customer…

    /features/nothing-left-installed

13. Feature

    Picks up where it left off

    …permission or to run as administrator, it rejoins the same session on the same computer and account without a new code. Closing the viewer tab does not end the session either. Available Support Windo…

    /features/session-resume

14. Feature

    Organizations

    …tion has its own members, groups, enrollment keys, devices, sessions and recordings. People cannot see another organization unless they are given access. Switch between organizations, or work across a…

    /features/organizations

15. Feature

    One-time support codes

    …s after it is created. An optional label and group keep the session where it belongs. Available Support Windows Mac Blink Core and Blink Pro

    /features/support-codes

16. Feature

    Unattended Access for Windows

    …computer is online, whether or not anyone is there. Access sessions connect without a banner or an approval prompt, so use them on computers you manage, in line with your agreements. Available Access…

    /features/access-agent

17. Feature

    Device management

    …t reboot, BitLocker status, pending restarts, groups, tags, session history and chats. Revoke a lost or stolen computer and its access stops at once. Available Access Windows Blink Core and Blink Pro

    /features/device-management

18. Feature

    All in the browser

    …all nothing. Start support codes, open Access devices, join sessions and run your team from the console in a web browser. The viewer’s toolbar shows only what the technician’s role and your plan allow…

    /features/browser-console

19. Feature

    Remote control

    …get a button that sends the Windows or Ctrl key. In Access sessions, Ctrl+Alt+Del reaches the Windows sign-in screen. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/remote-control

20. Feature

    Send files

    …ile transfer has no remote file browser: in Windows support sessions files come back only when the customer chooses Send file, and nothing is saved until the technician accepts it. Available Support A…

    /features/file-transfer

21. Feature

    Customers send files to you

    …ds you a file from the banner or tray. In a Windows support session the customer chooses Send file on the banner or in the tray. Nothing is saved until the technician selects Accept or Decline, and fi…

    /features/customer-send-file

22. Feature

    Run as administrator

    Relaunch the support tool with admin rights, and the session carries on. On Windows, Run as admin relaunches Blink with administrator rights, either with admin credentials or with the Windows prompt.…

    /features/run-as-admin

23. Feature

    Your name on the banner

    …stance and override it per organization; changes reach live sessions at once. It is never an email address, and hidden characters are stripped so the banner cannot be faked. Available Support Windows…

    /features/technician-name

24. Feature

    Fleet limits

    Cap how many Access sessions, reboots and chats one person can start in an hour. Fleet limits apply per person across all organizations. Anything over the limit is refused and the owners are alerted,…

    /features/fleet-limits

25. Feature

    Cloud or on-premises

    …ith offline activation and updates, and you decide how long recordings are kept. Either way, one Blink address serves your customers and your technicians. Available Support Access Blink Core and Blin…

    /features/cloud-or-on-premises

26. Feature

    Guided Mac setup

    …asks the person at the Mac to allow Screen and System Audio Recording and Accessibility. Blink opens a guided window with an Open Settings button for each, updates as each switch goes on, and says All…

    /features/mac-guided-setup

27. Feature

    Hear the computer

    …e technician. On a Mac it needs the Screen and System Audio Recording permission. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/remote-audio

28. Feature

    Diagnostics you control

    …ch anything, and sending gives IZT no access to your Blink. Recordings, chat, transcripts, clipboard, files, passwords and codes are never included. Available Support Access Blink Core and Blink Pro

    /features/diagnostics

29. Feature

    Windows PCs and Macs

    …o get started. Available Support Windows Mac Blink Core and Blink Pro

    /features/windows-and-mac

30. Feature

    Confirm the right computer

    …or themselves. Available Support Windows Mac Blink Core and Blink Pro

    /features/right-computer-check

31. Feature

    Enrollment keys

    …key is shown once. Available Access Windows Blink Core and Blink Pro

    /features/enrollment-keys

32. Feature

    Deploy with your RMM

    …ative integrations. Available Access Windows Blink Core and Blink Pro

    /features/rmm-deployment

33. Feature

    Agents that update themselves

    …w from the console. Available Access Windows Blink Core and Blink Pro

    /features/agent-updates

34. Feature

    Blink Notify

    …ecall a message or give it longer. Available Access Windows Blink Pro

    /features/notify

35. Feature

    Every monitor

    …screen. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/multi-monitor

36. Feature

    Quality that adapts

    …ant to. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/auto-quality

37. Feature

    Shared clipboard

    …t only. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/clipboard

38. Feature

    Type text

    …logged. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/type-text

39. Feature

    Remote terminal

    …he box. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/remote-terminal

40. Feature

    Reboot and Safe Mode

    …before it restarts. Available Access Windows Blink Core and Blink Pro

    /features/reboot-safe-mode

41. Feature

    Backstage desktop (beta)

    …respond reliably there. Beta Access Windows Blink Core and Blink Pro

    /features/backstage

42. Feature

    Blink View

    …camera, in the phone’s browser. During a Support or Access session the technician can see through the customer’s phone camera: router lights, cables, printer labels. The customer joins in the phone’s…

    /features/blink-view

43. Feature

    Roles and groups

    …to those devices. Available Support Access Blink Core and Blink Pro

    /features/roles-and-groups

44. Feature

    An account for every technician

    …eir seat is freed. Available Support Access Blink Core and Blink Pro

    /features/technician-accounts

45. Feature

    Always-on two-factor

    …vices in one step. Available Support Access Blink Core and Blink Pro

    /features/two-factor

46. Feature

    High-risk confirmation

    …alerts the owners. Available Support Access Blink Core and Blink Pro

    /features/high-risk-confirmation

47. Feature

    IP and country rules

    …never restricted. Available Support Access Blink Core and Blink Pro

    /features/ip-country-rules

48. Feature

    Owner alerts and webhook

    …ises an alert too. Available Support Access Blink Core and Blink Pro

    /features/owner-alerts

49. Feature

    Activity log

    …tivity record too. Available Support Access Blink Core and Blink Pro

    /features/activity-log

50. Feature

    Works through restrictive networks

    …our Blink address. Available Support Access Blink Core and Blink Pro

    /features/restrictive-networks

51. Feature

    Never cut off

    …and updates stop. Available Support Access Blink Core and Blink Pro

    /features/never-cut-off