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Features, plans, FAQ and security details, straight from the facts this site is built on.
66 results for stop the session
Features 29
- Feature
Unattended Access for Windows
…e background, starts with Windows and restarts itself if it stops. Connect whenever the computer is online, whether or not anyone is there. Access sessions connect without a banner or an approval prom…
/features/access-agent
- Feature
Device management
…and chats. Revoke a lost or stolen computer and its access stops at once. Available Access Windows Blink Core and Blink Pro
/features/device-management
- Feature
Session history
A list of ended sessions: who, what, when and how long. Session history keeps the ended sessions of each organization, with who took part, which computer, when and for how long. Chats are kept with th…
/features/session-history
- Feature
Session recording
Sessions recorded automatically and played back in the browser. Each viewed monitor is recorded as its own video, with the computer’s sound. In Windows support sessions, the banner and tray show when…
/features/session-recording
- Feature
Session timeline
A detailed timeline and full log of every session. Each session gets a detailed timeline and a full session log. Logs record what happened, not what was typed or copied. Available Support Access Blin…
/features/session-timeline
- Feature
Install Access from a support session
…are already helping into an Access device. During a support session on Windows, Install Access in the viewer installs the agent with no file to send and no key to create. The viewer shows Installing,…
/features/install-from-support
- Feature
Several technicians at once
…, each with their own role. Several technicians can share a session, each limited by their own role; someone with a view-only role sees View only. In Support the banner names everyone viewing. A techn…
/features/multi-technician
- Feature
Chat
Chat during a session, or ask first and connect from the same conversation. Chat in Support and Access sessions, and before connecting to an Access device: ask Can I connect now?, then select Connect…
/features/chat
FAQ 8
- FAQ
What happens to a lost or stolen computer?
Revoke it in the console. Its access stops at once, open sessions end, and it never comes back through an enrollment key.
/faq#access-7
- FAQ
Can a colleague join the session?
Yes. Several technicians can share a session, each limited by their own role.
/faq#teams-3
- FAQ
Are sessions recorded?
With Blink Pro, yes, automatically. Blink Core keeps session history without recordings.
/faq#security-1
- FAQ
What is the difference between Blink Core and Blink Pro?
Blink Pro adds session recording, terminal history, session timeline and Blink Notify, and is the plan available on-premises. Everything else is in both.
/faq#pricing-1
- FAQ
How do I add a computer for unattended Access?
Install the Blink agent with an enrollment key: by hand, from your RMM, or with Install Access during a support session.
/faq#access-0
- FAQ
Does Access work on a Mac?
No. Access is for Windows 10 or later (64-bit). Macs are supported for attended Support sessions.
/faq#access-2
- FAQ
Does the user see when I connect through Access?
No. Access sessions connect without a banner or approval prompt, so use Access on computers you manage, in line with your agreements.
/faq#access-3
- FAQ
What name does the customer see?
In support sessions, the technician’s first name and last initial by default, for example John S. You can change it, but it is never an email address.
/faq#teams-5
Security 14
- Security
Revoke a lost computer
Revoke a lost or stolen computer and its credential stops working, its connection drops and open sessions end.
/security#access-control
- Security
Windows: a tray icon for the whole session
Its tooltip says whether a technician is viewing and whether the session is recorded, even when the banner is hidden. Show banner brings it back, and Exit ends the session.
/security#customer-control
- Security
Session history on every plan
Every ended session is listed with who, what, when and how long.
/security#records
- Security
The customer starts every support session
Nothing connects until the customer types the code and opens the tool themselves. When it ends, nothing stays installed.
/security#customer-control
- Security
Recordings with Blink Pro
With Blink Pro, sessions are recorded automatically. In Windows support sessions, the banner and tray show when the session is recorded. Terminal transcripts and a detailed session timeline come with…
/security#records
- Security
End at any time
End on any banner, Exit in the tray, or End session in the Mac menu bar ends the support session for every technician.
/security#customer-control
- Security
The customer sees who is helping
In a support session on Windows a banner on each viewed screen names the technician; on a Mac the menu bar item says who is viewing. The banner can never be made to claim nobody is viewing.
/security#customer-control
- Security
Confirm before control
Before mouse, keyboard, clipboard, files or terminal work in a support session, each technician confirms it is the right computer.
/security#top
Plans 4
- Plan
Blink Pro
Blink Core, plus a full record of every session and Blink Notify. Everything in Blink Core, plus session recording, terminal history, session timeline and Blink Notify. Everything in Blink Core Sessio…
/pricing#pro
- Plan
Blink Core
…ns, custom roles, IP and country rules, an activity log and session history. Attended Support and unattended Access Remote control, file transfer, clipboard and Type text Remote terminal, run as admin…
/pricing#core
- Plan
Technician seats
…pending invites. Disabled users do not take a seat. Support sessions are not counted.
/pricing#technician-seat
- Plan
Blink View (add-on)
…ough the customer’s phone camera during a Support or Access session, in the phone’s web browser with no app. Camera only, and nothing is shown until the technician accepts. Works with Blink Core and B…
/pricing#blink-view
Glossary 11
- Glossary
Support tool
The small program the customer runs to join a support session: a Windows tool or a Mac app. It closes when the session ends, with nothing left installed.
/faq
- Glossary
Menu bar item
On a Mac in a support session, the menu bar item says who is viewing and offers Chat with technician and End session.
/faq
- Glossary
Blink Pro
Blink Core plus session recording, terminal history, session timeline and Blink Notify.
/faq
- Glossary
Support code
The one-time code the customer types to join a support session. Nine digits by default, it works once and an unused code expires 15 minutes after it is created.
/faq
- Glossary
Join page
The page on your Blink address titled “Join a support session”, where the customer types the code and downloads the right tool for their computer.
/faq
- Glossary
Organization
A separate space, typically one per customer, with its own members, groups, enrollment keys, devices, sessions and recordings.
/faq
- Glossary
Console
The technician’s side of Blink in a web browser: sessions, Access devices, people, roles and settings.
/faq
- Glossary
Banner
The bar on each viewed screen of a Windows PC during a support session. It names the technician and has Chat, Send file, End and Hide.
/faq
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