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Features, plans, FAQ and security details, straight from the facts this site is built on.
95 results for session recording
Features 51
- Feature
Session recording
Sessions recorded automatically and played back in the browser. Each viewed monitor is recorded as its own video, with the computer’s sound. In Windows support sessions, the banner and tray show when…
/features/session-recording
- Feature
Session history
A list of ended sessions: who, what, when and how long. Session history keeps the ended sessions of each organization, with who took part, which computer, when and for how long. Chats are kept with th…
/features/session-history
- Feature
Terminal history
…ipt you can search and replay. Transcripts stay even if the session recording is deleted. Available Support Access Blink Pro
/features/terminal-history
- Feature
Session timeline
A detailed timeline and full log of every session. Each session gets a detailed timeline and a full session log. Logs record what happened, not what was typed or copied. Available Support Access Blin…
/features/session-timeline
- Feature
Install Access from a support session
…are already helping into an Access device. During a support session on Windows, Install Access in the viewer installs the agent with no file to send and no key to create. The viewer shows Installing,…
/features/install-from-support
- Feature
Banner and menu bar
…end file, End and Hide, plus a Recording indicator when the session is recorded. The tray icon stays for the whole session. On a Mac the menu bar item says who is viewing, with Chat with technician an…
/features/banner
- Feature
Several technicians at once
…, each with their own role. Several technicians can share a session, each limited by their own role; someone with a view-only role sees View only. In Support the banner names everyone viewing. A techn…
/features/multi-technician
- Feature
Chat
Chat during a session, or ask first and connect from the same conversation. Chat in Support and Access sessions, and before connecting to an Access device: ask Can I connect now?, then select Connect…
/features/chat
FAQ 9
- FAQ
What is the difference between Blink Core and Blink Pro?
Blink Pro adds session recording, terminal history, session timeline and Blink Notify, and is the plan available on-premises. Everything else is in both.
/faq#pricing-1
- FAQ
Are sessions recorded?
With Blink Pro, yes, automatically. Blink Core keeps session history without recordings.
/faq#security-1
- FAQ
Can a colleague join the session?
Yes. Several technicians can share a session, each limited by their own role.
/faq#teams-3
- FAQ
Can IZT see into our Blink?
…ly: IZT receives only what your team chooses to send, never recordings, chat, files or passwords, and sending gives IZT no access. On Blink Cloud, IZT runs Blink for you; on-premises (Blink Pro), it r…
/faq#security-2
- FAQ
How do I add a computer for unattended Access?
Install the Blink agent with an enrollment key: by hand, from your RMM, or with Install Access during a support session.
/faq#access-0
- FAQ
Does Access work on a Mac?
No. Access is for Windows 10 or later (64-bit). Macs are supported for attended Support sessions.
/faq#access-2
- FAQ
Does the user see when I connect through Access?
No. Access sessions connect without a banner or approval prompt, so use Access on computers you manage, in line with your agreements.
/faq#access-3
- FAQ
What happens to a lost or stolen computer?
Revoke it in the console. Its access stops at once, open sessions end, and it never comes back through an enrollment key.
/faq#access-7
Plans 5
- Plan
Blink Pro
Blink Core, plus a full record of every session and Blink Notify. Everything in Blink Core, plus session recording, terminal history, session timeline and Blink Notify. Everything in Blink Core Sessio…
/pricing#pro
- Plan
Blink View (add-on)
…ough the customer’s phone camera during a Support or Access session, in the phone’s web browser with no app. Camera only, and nothing is shown until the technician accepts. Works with Blink Core and B…
/pricing#blink-view
- Plan
On-premises
…IZT does the installation for you. In the cloud, Blink Pro recording storage is $0.10 per GB per month. A dedicated server or virtual machine running Debian 13 (x64), with nothing else on it. Minimum…
/pricing#on-premises
- Plan
Blink Core
…ns, custom roles, IP and country rules, an activity log and session history. Attended Support and unattended Access Remote control, file transfer, clipboard and Type text Remote terminal, run as admin…
/pricing#core
- Plan
Technician seats
…pending invites. Disabled users do not take a seat. Support sessions are not counted.
/pricing#technician-seat
Glossary 13
- Glossary
Blink Pro
Blink Core plus session recording, terminal history, session timeline and Blink Notify.
/faq
- Glossary
Organization
A separate space, typically one per customer, with its own members, groups, enrollment keys, devices, sessions and recordings.
/faq
- Glossary
Support tool
The small program the customer runs to join a support session: a Windows tool or a Mac app. It closes when the session ends, with nothing left installed.
/faq
- Glossary
Menu bar item
On a Mac in a support session, the menu bar item says who is viewing and offers Chat with technician and End session.
/faq
- Glossary
Support code
The one-time code the customer types to join a support session. Nine digits by default, it works once and an unused code expires 15 minutes after it is created.
/faq
- Glossary
Join page
The page on your Blink address titled “Join a support session”, where the customer types the code and downloads the right tool for their computer.
/faq
- Glossary
Console
The technician’s side of Blink in a web browser: sessions, Access devices, people, roles and settings.
/faq
- Glossary
Banner
The bar on each viewed screen of a Windows PC during a support session. It names the technician and has Chat, Send file, End and Hide.
/faq
Security 17
- Security
Recordings with Blink Pro
With Blink Pro, sessions are recorded automatically. In Windows support sessions, the banner and tray show when the session is recorded. Terminal transcripts and a detailed session timeline come with…
/security#records
- Security
Windows: a tray icon for the whole session
Its tooltip says whether a technician is viewing and whether the session is recorded, even when the banner is hidden. Show banner brings it back, and Exit ends the session.
/security#customer-control
- Security
Windows: a banner on each viewed screen
…Send file, End and Hide, and a Recording indicator when the session is recorded. It shows in the technician’s view and the recording too.
/security#customer-control
- Security
Session history on every plan
Every ended session is listed with who, what, when and how long.
/security#records
- Security
The customer starts every support session
Nothing connects until the customer types the code and opens the tool themselves. When it ends, nothing stays installed.
/security#customer-control
- Security
End at any time
End on any banner, Exit in the tray, or End session in the Mac menu bar ends the support session for every technician.
/security#customer-control
- Security
Secret messages
Passwords and codes can be sent as secret messages: revealed once, for 30 seconds, and never kept in history, recordings or logs. The screen and the recording show only a grey Secret block.
/security#records
- Security
Cloud or on-premises
Same features either way. In the cloud, IZT runs Blink for you. On-premises is Blink Pro, billed annually: it can run in closed networks, and you decide how long recordings are kept.
/security#your-choice
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