Chat
Chat during a session, or ask first and connect from the same conversation.
- Support
- Access
- Windows
- Mac
Ask before you connect, explain what you are doing, and keep the conversation with the session.
What it does
Chat in Support and Access sessions, and before connecting to an Access device: ask Can I connect now?, then select Connect and the conversation carries on. The technician starts the chat; in Support the customer can open it too. Messages show Seen, a typing indicator, and are kept with the session.
Good to know
- Never steals the customer’s keyboard focus
- Kept with the device as well as the session
Talk to the person at the computer
More in this group
See Blink with your own team
Tell us about your technicians and the computers you look after. We will get in touch and set up a trial with you, in the cloud or on-premises.
