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Two ways to connect. One console.

Support for the person in front of a Windows PC or a Mac. Access for the Windows computers you manage, whether or not anyone is there. Here is each one, step by step.

Attended Support

Help the person in front of the screen

A one-time code, a small tool on their Windows PC or Mac, and you are in. When the session ends the tool closes and nothing stays installed.

  1. Technician Create a code One click in the console gives you a code to read out or a link to send.
    1. Select Create code Technician

      In Sessions, add a label if you like, such as the printer at the front desk. From the all-organizations Overview, choose the organization first.

      On screen:SessionsCreate code

    2. Give the customer the code Technician

      Read it out, or paste the join link into a chat or email. Each code works once and expires 15 minutes after it is created if unused.

      On screen:Give the customer this codeCopy codeCopy join link

  2. Customer The customer types the code They open your Blink address, type the code and get the right download for their computer.
    1. Type the code on your Blink address Customer

      One field, and spaces, dashes and case do not matter. The page says up front that a banner stays on screen while the session is live and that closing the tool ends it.

      On screen:Join a support sessionDownload the support tool

    2. The right tool for their computer Customer

      A Windows PC gets the Windows tool and a Mac gets the Mac app. No account, nothing to set up.

  3. Customer They run the tool On Windows they open the download. On a Mac they open the app and allow two permissions.
    1. Windows: open the download Customer

      It normally carries its code, so there is nothing more to type, and no admin rights are needed. If Windows shows a warning: More info, then Run anyway.

      On screen:More infoRun anyway

    2. Mac: open Blink and allow two permissions Customer

      A guided window walks them through Screen and System Audio Recording and Accessibility, then says All set. Only the person at the Mac can grant them.

      On screen:Open SettingsAll set. Your technician can now help you.

  4. Technician Confirm and connect Check it is the right computer, then work from your browser while the customer sees who is helping.
    1. Confirm the right computer Technician

      Select View. The viewer asks Is this your customer’s computer? with the computer name, who is signed in and the system. Control starts only after Confirm and take control.

      On screen:ViewIs this your customer’s computer?Confirm and take control

    2. Work from your browser Technician

      See and control every monitor, with nothing to install on your side.

    3. The customer sees who is helping Customer

      On Windows a banner on each viewed screen names the technician. On a Mac the menu bar item does.

      On screen:Viewed by technician: John S.

  5. Either side End the session Either side can end it, and nothing stays installed.
    1. The customer ends it at any time Customer

      End on the banner or Exit in the tray on Windows, or End session in the menu bar on a Mac.

      On screen:EndExitEnd session

    2. Or the technician ends it Technician

      End in the viewer or the console. The tool closes and nothing stays installed.

      On screen:End

    3. A dropped connection is not the end Technician

      Blink waits up to 2 minutes for the computer to come back, and a restarted tool rejoins without a new code.

      On screen:Customer reconnecting…

Step-by-step guide: your first support session

Unattended Access

Reach the computers you manage

Install the Blink agent once on a Windows computer with an enrollment key, and connect whenever it is online, whether or not anyone is there.

  1. Administrator Enroll the computer Create an enrollment key, then install the agent by hand, from your RMM, or straight from a support session.
    1. Create an enrollment key Administrator

      One key per customer or rollout decides which organization, and which group, the computer joins. Give it a label, a use limit and an expiry. It is shown once, and Revoke stops it at once.

      On screen:LabelSeed groupMax usesExpires in days

    2. Install the agent Administrator

      Run the installer with your key built in, push the ready-made scripts silently from your RMM, or select Install Access in a support session. Windows 10 or later (64-bit), with administrator rights. Rolling out with your RMM

      On screen:Download installerInstall Access

  2. Technician Connect any time The computer shows under Access. Ask first if you like, then connect whenever it is online.
    1. Find it under Access Technician

      The computer shows under Access, online or offline.

      On screen:AccessOnlineOffline

    2. Chat first, or connect straight away Technician

      Send Can I connect now? and select Connect in the chat panel, or select View on the device. Access sessions connect without a banner or approval prompt, so use them on computers you manage, in line with your agreements.

      On screen:Can I connect now?ConnectView

  3. Technician End the session End it when you are done. The computer stays enrolled for next time.
    1. End in the viewer or in Sessions Technician

      Select End, then End session, or End on the session’s row. Every technician viewing the device is disconnected.

      On screen:EndEnd session

    2. Ready for next time Technician

      The agent stays installed, so you can connect again whenever the computer is online.

Step-by-step guide: your first Access device

What you need

What runs where

  • Windows 10 or later, 64-bit (x64)Support (attended) and Access (unattended)
  • macOS 12.3 or later, Apple silicon or IntelSupport (attended), with two permissions granted by the person at the Mac
  • TechniciansA web browser, with nothing to install
  • NetworkEvery connection starts from the computer being helped, so there is nothing to open on the customer’s firewall

Supported systems in the docs

See both sides with your own team

Run a support session and enroll a computer of your own during the trial.

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