One-time support codes
Create a code, read it out, and the customer is on their way.
Everything Blink can do.
All 51 features, grouped by what they help with. Filter by who they help or by session kind.
Plan:Blink Pro Blink Pro only Plan:Add-on Sold separately Everything else is in Blink Core and Blink Pro. Compare plans
01 · 7 features
Attended Support
A one-time code, a small tool, and you are helping. Nothing stays installed.
A join page on your own Blink address
The customer types the code on your Blink address and gets the right download for their computer.
Windows PCs and Macs
Help people on Windows 10 or later and on macOS 12.3 or later.
Guided Mac setup
A guided window walks the Mac user through the two permissions Blink needs.
Nothing left installed
When the session ends, the tool closes and nothing stays installed.
Confirm the right computer
Before taking control, the technician checks it is the right computer.
Picks up where it left off
A restart or a dropped connection does not mean a new code.
02 · 7 features
Unattended Access
Install the agent once and reach the Windows computers you manage whenever they are online.
Unattended Access for Windows
Connect to the Windows computers you manage whenever they are online.
Enrollment keys
One key per customer or rollout puts each computer in the right place.
Deploy with your RMM
Roll Blink out with the RMM or deployment tool you already use.
Install Access from a support session
Turn a Windows computer you are already helping into an Access device.
Device management
See every Access device, online or offline, and find the right one fast.
Agents that update themselves
You never reinstall to update. Agents update and roll back on their own.
Blink Notify
Put a message on the screens of your Access devices and see who acknowledged it.
03 · 8 features
See and control
Everything a technician needs, in a web browser.
All in the browser
Technicians work in a web browser and install nothing.
Every monitor
Switch between monitors, or pop them out to watch side by side.
Quality that adapts
The picture adapts to the connection on its own.
Remote control
Mouse and keyboard, as if you were sitting there.
Shared clipboard
Copy text on one side and paste it on the other.
Type text
Type passwords and long commands as real keystrokes.
Hear the computer
Hear the remote computer’s sound in the viewer.
Several technicians at once
Bring in a colleague, each with their own role.
04 · 6 features
Fix it remotely
Files, admin rights, a terminal and a restart, without a site visit.
Send files
Send files or drag them in, and every file is checked on arrival.
Customers send files to you
On Windows, the customer sends you a file from the banner or tray.
Run as administrator
Relaunch the support tool with admin rights, and the session carries on.
Remote terminal
A command window on the remote computer, without taking over the screen.
Reboot and Safe Mode
Restart a Windows Access device, or reboot into Safe Mode with Networking, and carry on.
Backstage desktop
Work on a separate desktop while the user keeps working.
05 · 3 features
Talk to the person at the computer
Chat, share a password safely, or see the problem through their phone.
Chat
Chat during a session, or ask first and connect from the same conversation.
Secret messages
Share passwords and codes both ways, shown once and never kept.
Blink View
See through the customer’s phone camera, in the phone’s browser.
06 · 3 features
Kept in the picture
What the customer sees during a support session.
Banner and menu bar
The customer always sees who is helping them.
End at any time
The customer is always in control and can end the session at any time.
Your name on the banner
Choose how technicians are named to customers, per organization.
07 · 9 features
Built for teams and MSPs
Organizations, roles, always-on two-factor and the oversight owners need.
Organizations
One organization per customer, each kept apart.
Roles and groups
Give each person exactly what they need, down to a group of devices.
An account for every technician
Everyone signs in as themselves, so you always know who did what.
Always-on two-factor
Every sign-in needs a password and a passkey or authenticator code.
High-risk confirmation
Sensitive actions need a fresh passkey or code, so a stolen sign-in is not enough.
IP and country rules
Choose where the console can be used from, and where each organization’s devices may connect from.
Owner alerts and webhook
Owners hear about the changes that matter, in the console or in your own tools.
Activity log
Who did what, newest first, per organization and across the instance.
Fleet limits
Cap how many Access sessions, reboots and chats one person can start in an hour.
08 · 5 features
On the record
Session history on every plan; recordings, transcripts and timelines with Blink Pro.
Session history
A list of ended sessions: who, what, when and how long.
Session recording
Sessions recorded automatically and played back in the browser.
Terminal history
Searchable, replayable transcripts of every terminal.
Session timeline
A detailed timeline and full log of every session.
Diagnostics you control
Turn up logging when you need it, and send IZT only what you choose.
09 · 3 features
Your Blink, your way
Where Blink runs and how it stays up to date.
Cloud or on-premises
Blink Core in the cloud; Blink Pro in the cloud or on-premises, with the same features either way.
Works through restrictive networks
Nothing to open on the customer’s firewall.
Never cut off
Limits, and a license that has expired or lapsed, never drop a device that is already enrolled.
See Blink with your own team
Try these features on your own computers, with your own technicians.
