Picks up where it left off
A restart or a dropped connection does not mean a new code.
- Support
- Windows
- Mac
Wi-Fi blips and restarts happen. Nobody has to start over or read out a new code.
What it does
If the customer’s computer drops off, Blink waits up to 2 minutes for it and the technician sees Customer reconnecting. If the tool restarts, for example to apply a Mac permission or to run as administrator, it rejoins the same session on the same computer and account without a new code. Closing the viewer tab does not end the session either. The viewer retries by itself.
Attended Support
More in this group
See Blink with your own team
Tell us about your technicians and the computers you look after. We will get in touch and set up a trial with you, in the cloud or on-premises.
