For the person being helped
Have a code from your technician?
Where to type it, what you will see on your Windows PC or Mac, and how to stop at any time. It takes a few minutes.
Where to type your code
Not here: on your technician’s own Blink page
Open the link your technician sent you and type your code there. Codes work only on your technician’s own Blink page, not on this site.
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No link, or the code does not work?
Ask your technician for the link: they can copy it for you in one click. If the page says your code was not found or has expired, ask for a new one.
What happens
From code to connected
The same on a Windows PC and a Mac. Your technician can talk you through every step on the phone.
- 01
Open your technician’s Blink link
On the computer that needs help, open the link your technician sent you, or the address they read out. The page is called Join a support session.
On screen
Join a support session
- 02
Type your code
Spaces, dashes and capital letters do not matter. Then select Download the support tool.
On screen
Download the support tool
- 03
Your technician checks it is you
Before taking control, your technician confirms it is the right computer. You see who is helping you for the whole session.
On your computer
Windows or Mac
Pick the computer that needs help to see exactly what you will see.
On a Windows PC
Open Blink
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Open the file you just downloaded
Open it from your browser’s downloads. You normally do not type the code again, and you do not need an administrator password.
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If Windows shows a warning
Windows often double-checks programs you have just downloaded. If you downloaded it a moment ago from your technician’s link, choose More info, then Run anyway. If you did not expect it, do not run it, and call your technician on a number you already know.
On screen
More info
Run anyway
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Keep Blink open while you are helped
Blink connects by itself and closes when the session ends.
While you are being helped
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A banner on each screen being viewed
It names your technician, for example Viewed by technician: John S., with Chat, Send file, End and Hide. Drag it out of the way if you like. If the session is recorded, it shows Recording.
On screen
Viewed by technician: John S.
Chat
Send file
End
Hide
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The Blink icon by the clock
It stays for the whole session and shows whether a technician is viewing, even with the banner hidden. Click it to bring the banner back.
On screen
Show banner
Chat with technician
Exit
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If your technician needs admin rights
Windows asks you first, and you choose Yes. Blink restarts with those rights and the session carries on.
On screen
Yes
On a Mac
Open Blink and allow two permissions
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Open Blink from Downloads
Open the Blink app you just downloaded.
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If your Mac will not open it
Go to System Settings, then Privacy and Security, and choose Open Anyway.
On screen
System Settings
Privacy & Security
Open Anyway
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Allow two permissions
A window called Blink remote support explains each one, with an Open Settings button that takes you to the right switch.
On screen
Blink remote support
Open Settings
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All set
When both are on, the window says All set and closes itself. Blink may restart once to apply a permission; your session carries on.
On screen
All set. Your technician can now help you.
While you are being helped
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The Blink item in your menu bar
It says who is viewing, or that Blink is waiting for your technician. There is no banner on a Mac.
On screen
Waiting for the technician
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Chat from the menu bar
Open a chat with your technician from the menu bar item at any time.
On screen
Chat with technician…
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Your permissions stay yours
You can turn the two permissions off in System Settings at any time.
Finished?
End it at any time
For any reason. You do not need to ask.
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On Windows: End on the banner
Or right-click the Blink icon by the clock and choose Exit, even with the banner hidden.
On screen
End
Exit
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On a Mac: End session in the menu bar
Select the Blink item in the menu bar and choose End session.
On screen
End session
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That’s it
The session ends for every technician, Blink closes and nothing stays installed. Files your technician sent you stay in your Downloads folder.
Stay safe
Only use a code from someone you contacted
- Opening Blink lets the technician see and control your computer, so only let in someone you trust.
- Use a code from your own IT team or a support provider you reached out to. Real support does not cold-call you asking to connect.
- If you are unsure about a link or a caller, hang up and call back on a number you already know.
- Blink sends your files to the technician only when you choose Send file, and you can end the session at any time.
Before you start
What you need
- A Windows PC with Windows 10 or later (64-bit), or a Mac with macOS 12.3 or later.
- A web browser to open your technician’s Blink page.
- The code and link from your technician. Each code works once and expires after 15 minutes.
- No account and no sign-up.
- Phones and tablets cannot be helped this way, but your technician may ask to use your phone camera.
More about what you see during a session, in the Blink docs (opens in a new tab)