Straight answers

Remote support and remote access for help desks and MSPs, made by IZT Apps, in the cloud or on-premises. Technicians work in a web browser.

Managed service providers, help desks and internal IT teams, and the people they support. Blink for MSPs

Support is attended: the person at a Windows PC or Mac lets you in with a one-time code, and nothing stays installed. Access is unattended: you install the Blink agent once on a Windows computer you manage and connect whenever it is online. How it works

Support works on Windows 10 or later (64-bit) and macOS 12.3 or later. Access works on Windows 10 or later (64-bit). What runs where

A web browser, with nothing to install, and their own account with two-factor.

Yes. There is nothing to open on the customer’s firewall and no VPN. Networks that inspect secure traffic or force a web proxy need an exception for your Blink address. What runs where

On the Blink page your technician sends you: codes only work there. The Have a code page shows what you will see on Windows and Mac and how to end. Have a code?

Each code works once and expires 15 minutes after it is created, so ask your technician for a new one. Where to type it

Into a folder called Blink in your Downloads folder. Blink never overwrites a file you already have.

That is Blink View. It runs in your phone’s web browser, with no app, and shows your technician only the camera, never your screen, photos or files. Either of you can end it. Blink View

Install the Blink agent with an enrollment key: by hand, from your RMM, or with Install Access during a support session. How Access works

Yes. Ready-made scripts and step-by-step guides cover 24 RMM and deployment tools. These are guides and scripts, not native integrations. Rolling out with your RMM

No. Access is for Windows 10 or later (64-bit). Macs are supported for attended Support sessions.

No. Access sessions connect without a banner or approval prompt, so use Access on computers you manage, in line with your agreements. How Access works

By themselves. Agents check each update before taking it and roll back on their own if a new version keeps failing.

Yes, on Windows Access devices. Reboot normally or into Safe Mode with Networking, and the viewer reconnects when the computer is back.

A hidden desktop on a Windows Access device, in Beta, where the technician works while the user keeps their own desktop. Backstage

Revoke it in the console. Its access stops at once, open sessions end, and it never comes back through an enrollment key.

Yes. Create one organization per customer. People cannot see another organization unless they are given access. Organizations

Owner is the only built-in role; Admin, Technician and Viewer are starter roles you can edit, and you can build your own. A role on a group limits someone to those devices. Organizations and roles

Create the user in the console and send them the one-time invite link yourself. They set a password and two-factor, and get access once you give them a role.

Yes. Several technicians can share a session, each limited by their own role.

Yes. Add them as members of their organization with the role they need.

In support sessions, the technician’s first name and last initial by default, for example John S. You can change it, but it is never an email address. Your name on the customer’s screen

Yes. Roll Blink out first and remove the old tool once each computer shows online in Blink. Switching to Blink

Yes, for everyone, always: a password plus a passkey or an authenticator code. Every person has their own Blink account; there is no sign-in with a company account. Sign-in and two-factor

With Blink Pro, yes, automatically. Blink Core keeps session history without recordings. Session recording

Diagnostics are push-only: IZT receives only what your team chooses to send, never recordings, chat, files or passwords, and sending gives IZT no access. On Blink Cloud, IZT runs Blink for you; on-premises (Blink Pro), it runs on your own infrastructure. Diagnostics

From $29 per technician per month, billed annually, with unlimited Access devices on both plans. Pricing

Blink Pro adds session recording, terminal history, session timeline and Blink Notify, and is the plan available on-premises. Everything else is in both. Compare the plans

Request a trial or talk to us. There is no self-serve sign-up: we set Blink up with you in the cloud or on-premises. Start a trial

Yes. Step-by-step guides for technicians, administrators and the people you support are on the Blink documentation site. Blink documentation