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31 results for Mac
Features 21
- Feature
Guided Mac setup
A guided window walks the Mac user through the two permissions Blink needs. macOS asks the person at the Mac to allow Screen and System Audio Recording and Accessibility. Blink opens a guided window w…
/features/mac-guided-setup
- Feature
A join page on your own Blink address
…on with one code field. The page recognises the computer: a Mac gets the Mac app and a Windows PC gets the Windows tool. It tells the customer up front that a banner stays on screen, that each code wo…
/features/join-page
- Feature
Picks up where it left off
…reconnecting. If the tool restarts, for example to apply a Mac permission or to run as administrator, it rejoins the same session on the same computer and account without a new code. Closing the view…
/features/session-resume
- Feature
Remote control
…when focus leaves, so nothing gets stuck. Technicians on a Mac get a button that sends the Windows or Ctrl key. In Access sessions, Ctrl+Alt+Del reaches the Windows sign-in screen. Available Support…
/features/remote-control
- Feature
Hear the computer
…oes one way only: from the computer to the technician. On a Mac it needs the Screen and System Audio Recording permission. Available Support Access Windows Mac Blink Core and Blink Pro
/features/remote-audio
- Feature
Remote terminal
…Command Prompt on Windows, or the customer’s own shell on a Mac, in its own browser window. On Access devices choose full control or the signed-in user’s rights. In Support the customer sees who opene…
/features/remote-terminal
- Feature
Banner and menu bar
…s recorded. The tray icon stays for the whole session. On a Mac the menu bar item says who is viewing, with Chat with technician and End session. Available Support Windows Mac Blink Core and Blink Pro
/features/banner
- Feature
End at any time
…in the tray on Windows, or End session in the menu bar on a Mac, ends the session for every technician. Closing the chat window does not end anything. Available Support Windows Mac Blink Core and Blin…
/features/end-anytime
Security 4
- Security
Mac permissions stay with the person at the Mac
Only the person at the Mac can grant Blink’s two permissions, and they can turn them off at any time.
/security#customer-control
- Security
Mac: a menu bar item
It says who is viewing, with Chat with technician and End session, and Close command windows while a terminal is open.
/security#customer-control
- Security
The customer sees who is helping
In a support session on Windows a banner on each viewed screen names the technician; on a Mac the menu bar item says who is viewing. The banner can never be made to claim nobody is viewing.
/security#customer-control
- Security
End at any time
End on any banner, Exit in the tray, or End session in the Mac menu bar ends the support session for every technician.
/security#customer-control
FAQ 3
- FAQ
Does Access work on a Mac?
No. Access is for Windows 10 or later (64-bit). Macs are supported for attended Support sessions.
/faq#access-2
- FAQ
What is the difference between Support and Access?
Support is attended: the person at a Windows PC or Mac lets you in with a one-time code, and nothing stays installed. Access is unattended: you install the Blink agent once on a Windows computer you m…
/faq#about-2
- FAQ
I have a code. Where do I type it?
On the Blink page your technician sends you: codes only work there. The Have a code page shows what you will see on Windows and Mac and how to end.
/faq#customers-0
Glossary 3
- Glossary
Support
Attended help for someone at a Windows PC or a Mac. The customer lets the technician in with a one-time code, and nothing stays installed afterwards.
/faq
- Glossary
Support tool
The small program the customer runs to join a support session: a Windows tool or a Mac app. It closes when the session ends, with nothing left installed.
/faq
- Glossary
Menu bar item
On a Mac in a support session, the menu bar item says who is viewing and offers Chat with technician and End session.
/faq
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