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Features, plans, FAQ and security details, straight from the facts this site is built on.
73 results for unattended access
Features 40
- Feature
Unattended Access for Windows
…. Install the Blink agent once and the computer shows under Access. It runs in the background, starts with Windows and restarts itself if it stops. Connect whenever the computer is online, whether or…
/features/access-agent
- Feature
Install Access from a support session
Turn a Windows computer you are already helping into an Access device. During a support session on Windows, Install Access in the viewer installs the agent with no file to send and no key to create. T…
/features/install-from-support
- Feature
Device management
See every Access device, online or offline, and find the right one fast. The Access page shows devices, online, offline and updates available at a glance. Search by name, host name, system, agent vers…
/features/device-management
- Feature
Chat
…and connect from the same conversation. Chat in Support and Access sessions, and before connecting to an Access device: ask Can I connect now?, then select Connect and the conversation carries on. The…
/features/chat
- Feature
Blink Notify
Put a message on the screens of your Access devices and see who acknowledged it. Send to all your devices, to organizations or to device groups, with a title and a plain-text message. Pick Info, Warni…
/features/notify
- Feature
All in the browser
…web browser and install nothing. Start support codes, open Access devices, join sessions and run your team from the console in a web browser. The viewer’s toolbar shows only what the technician’s rol…
/features/browser-console
- Feature
Remote control
…n a Mac get a button that sends the Windows or Ctrl key. In Access sessions, Ctrl+Alt+Del reaches the Windows sign-in screen. Available Support Access Windows Mac Blink Core and Blink Pro
/features/remote-control
- Feature
Several technicians at once
…ner names everyone viewing. A technician can join a running Access session from Sessions. Available Support Access Windows Mac Blink Core and Blink Pro
/features/multi-technician
FAQ 14
- FAQ
How do I add a computer for unattended Access?
Install the Blink agent with an enrollment key: by hand, from your RMM, or with Install Access during a support session.
/faq#access-0
- FAQ
Does the user see when I connect through Access?
No. Access sessions connect without a banner or approval prompt, so use Access on computers you manage, in line with your agreements.
/faq#access-3
- FAQ
What is the difference between Support and Access?
…ith a one-time code, and nothing stays installed. Access is unattended: you install the Blink agent once on a Windows computer you manage and connect whenever it is online.
/faq#about-2
- FAQ
Does Access work on a Mac?
No. Access is for Windows 10 or later (64-bit). Macs are supported for attended Support sessions.
/faq#access-2
- FAQ
Can we switch from our old remote access tool?
Yes. Roll Blink out first and remove the old tool once each computer shows online in Blink.
/faq#teams-6
- FAQ
What is IZT Blink?
Remote support and remote access for help desks and MSPs, made by IZT Apps, in the cloud or on-premises. Technicians work in a web browser.
/faq#about-0
- FAQ
Which computers can Blink support?
Support works on Windows 10 or later (64-bit) and macOS 12.3 or later. Access works on Windows 10 or later (64-bit).
/faq#about-3
- FAQ
Can I restart a computer and keep working?
Yes, on Windows Access devices. Reboot normally or into Safe Mode with Networking, and the viewer reconnects when the computer is back.
/faq#access-5
Plans 4
- Plan
Unlimited Access devices
Enroll every Windows computer you look after for unattended Access. Both plans include unlimited Access devices.
/pricing#access-device
- Plan
Blink Core
…nning your team. Attended Support for Windows PCs and Macs, unattended Access to Windows computers, the full viewer, chat and secret messages, remote terminal, organizations, custom roles, IP and coun…
/pricing#core
- Plan
Blink Pro
…session Blink Notify: put a message on the screens of your Access devices and see who acknowledged it $39 per technician per month billed annually, or $47 billed monthly Cloud or on-premises
/pricing#pro
- Plan
Blink View (add-on)
See through the customer’s phone camera during a Support or Access session, in the phone’s web browser with no app. Camera only, and nothing is shown until the technician accepts. Works with Blink Cor…
/pricing#blink-view
Glossary 8
- Glossary
Access
Unattended access to the Windows computers you manage. The Blink agent is installed once, and you connect whenever the computer is online.
/faq
- Glossary
Access agent
The Blink agent installed on a Windows computer for unattended Access. It runs in the background, starts with Windows and keeps itself up to date.
/faq
- Glossary
Access device
An enrolled computer on your plan. Revoked and uninstalled computers do not count.
/faq
- Glossary
Chat
Text chat between the technician and the person at the computer, in Support and Access sessions and before connecting to an Access device.
/faq
- Glossary
Console
The technician’s side of Blink in a web browser: sessions, Access devices, people, roles and settings.
/faq
- Glossary
Backstage
Beta. A separate hidden desktop on a Windows Access device, so the technician can run admin tools while the user keeps working.
/faq
- Glossary
Blink Core
The plan with everything for Support, Access and running your team: viewer tools, chat, terminal, organizations, roles, IP and country rules, activity log and session history.
/faq
- Glossary
Blink Notify
Part of Blink Pro. Puts a message, such as an outage notice, on the screens of everyone signed in on your Windows Access devices, and shows who has seen and acknowledged it.
/faq
Security 7
- Security
Clones do not inherit access
Cloned disks and virtual machines do not inherit access, and the console flags a possible clone.
/security#top
- Security
An account for every person
Every console user has their own account, so every action is tied to a named person. Nobody has access until they are given a role, and Disable signs someone out everywhere.
/security#sign-in
- Security
Fresh proof for high-risk actions
Opening a terminal, a Safe Mode reboot, Install Access, revoking or deleting a device, and changes to roles, users and security settings ask for a fresh passkey or code, so a stolen sign-in alone cann…
/security#sign-in
- Security
Organizations kept apart
One organization per customer. People cannot see another organization unless they are given access.
/security#top
- Security
IP and country rules
Limit where the console can be used from, for every user including the Owner, and where each organization’s Access devices may connect from. Customers joining Support are never restricted.
/security#access-control
- Security
Fleet limits
Cap how many Access sessions, reboots and chats one person can start in an hour. Over the limit is refused and the owners are alerted.
/security#top
- Security
Push-only diagnostics
IZT only ever receives what someone on your team sends. IZT cannot fetch anything from your Blink, and sending gives IZT no access to it.
/security#records
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