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Features 21

1. Feature

   Guided Mac setup

   A guided window walks the Mac user through the two permissions Blink needs. macOS asks the person at the Mac to allow Screen and System Audio Recording and Accessibility. Blink opens a guided window w…

   /features/mac-guided-setup

2. Feature

   A join page on your own Blink address

   …on with one code field. The page recognises the computer: a Mac gets the Mac app and a Windows PC gets the Windows tool. It tells the customer up front that a banner stays on screen, that each code wo…

   /features/join-page

3. Feature

   Picks up where it left off

   …reconnecting. If the tool restarts, for example to apply a Mac permission or to run as administrator, it rejoins the same session on the same computer and account without a new code. Closing the view…

   /features/session-resume

4. Feature

   Remote control

   …when focus leaves, so nothing gets stuck. Technicians on a Mac get a button that sends the Windows or Ctrl key. In Access sessions, Ctrl+Alt+Del reaches the Windows sign-in screen. Available Support…

   /features/remote-control

5. Feature

   Hear the computer

   …oes one way only: from the computer to the technician. On a Mac it needs the Screen and System Audio Recording permission. Available Support Access Windows Mac Blink Core and Blink Pro

   /features/remote-audio

6. Feature

   Remote terminal

   …Command Prompt on Windows, or the customer’s own shell on a Mac, in its own browser window. On Access devices choose full control or the signed-in user’s rights. In Support the customer sees who opene…

   /features/remote-terminal

7. Feature

   Banner and menu bar

   …s recorded. The tray icon stays for the whole session. On a Mac the menu bar item says who is viewing, with Chat with technician and End session. Available Support Windows Mac Blink Core and Blink Pro

   /features/banner

8. Feature

   End at any time

   …in the tray on Windows, or End session in the menu bar on a Mac, ends the session for every technician. Closing the chat window does not end anything. Available Support Windows Mac Blink Core and Blin…

   /features/end-anytime

9. Feature

   One-time support codes

   …eep the session where it belongs. Available Support Windows Mac Blink Core and Blink Pro

   /features/support-codes

10. Feature

    Windows PCs and Macs

    …an admin password to get started. Available Support Windows Mac Blink Core and Blink Pro

    /features/windows-and-mac

11. Feature

    Nothing left installed

    …customer can keep or delete them. Available Support Windows Mac Blink Core and Blink Pro

    /features/nothing-left-installed

12. Feature

    Confirm the right computer

    …chnician confirms for themselves. Available Support Windows Mac Blink Core and Blink Pro

    /features/right-computer-check

13. Feature

    All in the browser

    …role and your plan allow. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/browser-console

14. Feature

    Every monitor

    …monitor the whole screen. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/multi-monitor

15. Feature

    Quality that adapts

    …or high when they want to. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/auto-quality

16. Feature

    Shared clipboard

    …ime. It carries text only. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/clipboard

17. Feature

    Type text

    …is never stored or logged. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/type-text

18. Feature

    Several technicians at once

    …ess session from Sessions. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/multi-technician

19. Feature

    Send files

    …the technician accepts it. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/file-transfer

20. Feature

    Chat

    …are kept with the session. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/chat

21. Feature

    Secret messages

    …grey Secret block instead. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/secret-messages