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Features 29

1. Feature

   Unattended Access for Windows

   …e background, starts with Windows and restarts itself if it stops. Connect whenever the computer is online, whether or not anyone is there. Access sessions connect without a banner or an approval prom…

   /features/access-agent

2. Feature

   Device management

   …and chats. Revoke a lost or stolen computer and its access stops at once. Available Access Windows Blink Core and Blink Pro

   /features/device-management

3. Feature

   Session history

   A list of ended sessions: who, what, when and how long. Session history keeps the ended sessions of each organization, with who took part, which computer, when and for how long. Chats are kept with th…

   /features/session-history

4. Feature

   Session recording

   Sessions recorded automatically and played back in the browser. Each viewed monitor is recorded as its own video, with the computer’s sound. In Windows support sessions, the banner and tray show when…

   /features/session-recording

5. Feature

   Session timeline

   A detailed timeline and full log of every session. Each session gets a detailed timeline and a full session log. Logs record what happened, not what was typed or copied. Available Support Access Blin…

   /features/session-timeline

6. Feature

   Install Access from a support session

   …are already helping into an Access device. During a support session on Windows, Install Access in the viewer installs the agent with no file to send and no key to create. The viewer shows Installing,…

   /features/install-from-support

7. Feature

   Several technicians at once

   …, each with their own role. Several technicians can share a session, each limited by their own role; someone with a view-only role sees View only. In Support the banner names everyone viewing. A techn…

   /features/multi-technician

8. Feature

   Chat

   Chat during a session, or ask first and connect from the same conversation. Chat in Support and Access sessions, and before connecting to an Access device: ask Can I connect now?, then select Connect…

   /features/chat

9. Feature

   Banner and menu bar

   …end file, End and Hide, plus a Recording indicator when the session is recorded. The tray icon stays for the whole session. On a Mac the menu bar item says who is viewing, with Chat with technician an…

   /features/banner

10. Feature

    End at any time

    The customer is always in control and can end the session at any time. End on any banner or Exit in the tray on Windows, or End session in the menu bar on a Mac, ends the session for every technician.…

    /features/end-anytime

11. Feature

    A join page on your own Blink address

    …e customer opens your Blink address and sees Join a support session with one code field. The page recognises the computer: a Mac gets the Mac app and a Windows PC gets the Windows tool. It tells the c…

    /features/join-page

12. Feature

    Nothing left installed

    When the session ends, the tool closes and nothing stays installed. The support tool is for this one session only. Files the technician sent stay in the customer’s Downloads folder, where the customer…

    /features/nothing-left-installed

13. Feature

    Picks up where it left off

    …permission or to run as administrator, it rejoins the same session on the same computer and account without a new code. Closing the viewer tab does not end the session either. Available Support Windo…

    /features/session-resume

14. Feature

    One-time support codes

    …s after it is created. An optional label and group keep the session where it belongs. Available Support Windows Mac Blink Core and Blink Pro

    /features/support-codes

15. Feature

    Enrollment keys

    …every key expires. Revoke a key and installers carrying it stop working at once, while computers already enrolled carry on. The key is shown once. Available Access Windows Blink Core and Blink Pro

    /features/enrollment-keys

16. Feature

    All in the browser

    …all nothing. Start support codes, open Access devices, join sessions and run your team from the console in a web browser. The viewer’s toolbar shows only what the technician’s role and your plan allow…

    /features/browser-console

17. Feature

    Remote control

    …get a button that sends the Windows or Ctrl key. In Access sessions, Ctrl+Alt+Del reaches the Windows sign-in screen. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/remote-control

18. Feature

    Type text

    …that block pasting. Hide the characters, pick a speed, and stop at any time. The text is encrypted for the remote computer before it leaves the browser and is never stored or logged. Available Suppor…

    /features/type-text

19. Feature

    Send files

    …ile transfer has no remote file browser: in Windows support sessions files come back only when the customer chooses Send file, and nothing is saved until the technician accepts it. Available Support A…

    /features/file-transfer

20. Feature

    Customers send files to you

    …ds you a file from the banner or tray. In a Windows support session the customer chooses Send file on the banner or in the tray. Nothing is saved until the technician selects Accept or Decline, and fi…

    /features/customer-send-file

21. Feature

    Run as administrator

    Relaunch the support tool with admin rights, and the session carries on. On Windows, Run as admin relaunches Blink with administrator rights, either with admin credentials or with the Windows prompt.…

    /features/run-as-admin

22. Feature

    Secret messages

    …0 seconds, and an unopened one expires. It never appears in session history, recordings or logs; only when it was sent, viewed or expired is kept. The technician’s view and the recording show a grey S…

    /features/secret-messages

23. Feature

    Blink View

    …camera, in the phone’s browser. During a Support or Access session the technician can see through the customer’s phone camera: router lights, cables, printer labels. The customer joins in the phone’s…

    /features/blink-view

24. Feature

    Your name on the banner

    …stance and override it per organization; changes reach live sessions at once. It is never an email address, and hidden characters are stripped so the banner cannot be faked. Available Support Windows…

    /features/technician-name

25. Feature

    Organizations

    …tion has its own members, groups, enrollment keys, devices, sessions and recordings. People cannot see another organization unless they are given access. Switch between organizations, or work across a…

    /features/organizations

26. Feature

    IP and country rules

    …ts Access devices. Rules take IP ranges or countries. Blink stops you locking yourself out and previews which live connections a change would close. Customers joining Support are never restricted. Ava…

    /features/ip-country-rules

27. Feature

    Fleet limits

    Cap how many Access sessions, reboots and chats one person can start in an hour. Fleet limits apply per person across all organizations. Anything over the limit is refused and the owners are alerted,…

    /features/fleet-limits

28. Feature

    Terminal history

    …ipt you can search and replay. Transcripts stay even if the session recording is deleted. Available Support Access Blink Pro

    /features/terminal-history

29. Feature

    Never cut off

    …nd Support keeps working; only new agent builds and updates stop. Available Support Access Blink Core and Blink Pro

    /features/never-cut-off