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Features 40

1. Feature

   Unattended Access for Windows

   …. Install the Blink agent once and the computer shows under Access. It runs in the background, starts with Windows and restarts itself if it stops. Connect whenever the computer is online, whether or…

   /features/access-agent

2. Feature

   Install Access from a support session

   Turn a Windows computer you are already helping into an Access device. During a support session on Windows, Install Access in the viewer installs the agent with no file to send and no key to create. T…

   /features/install-from-support

3. Feature

   Device management

   See every Access device, online or offline, and find the right one fast. The Access page shows devices, online, offline and updates available at a glance. Search by name, host name, system, agent vers…

   /features/device-management

4. Feature

   Chat

   …and connect from the same conversation. Chat in Support and Access sessions, and before connecting to an Access device: ask Can I connect now?, then select Connect and the conversation carries on. The…

   /features/chat

5. Feature

   Blink Notify

   Put a message on the screens of your Access devices and see who acknowledged it. Send to all your devices, to organizations or to device groups, with a title and a plain-text message. Pick Info, Warni…

   /features/notify

6. Feature

   All in the browser

   …web browser and install nothing. Start support codes, open Access devices, join sessions and run your team from the console in a web browser. The viewer’s toolbar shows only what the technician’s rol…

   /features/browser-console

7. Feature

   Remote control

   …n a Mac get a button that sends the Windows or Ctrl key. In Access sessions, Ctrl+Alt+Del reaches the Windows sign-in screen. Available Support Access Windows Mac Blink Core and Blink Pro

   /features/remote-control

8. Feature

   Several technicians at once

   …ner names everyone viewing. A technician can join a running Access session from Sessions. Available Support Access Windows Mac Blink Core and Blink Pro

   /features/multi-technician

9. Feature

   Remote terminal

   …ustomer’s own shell on a Mac, in its own browser window. On Access devices choose full control or the signed-in user’s rights. In Support the customer sees who opened it and can close it at any time.…

   /features/remote-terminal

10. Feature

    Reboot and Safe Mode

    Restart a Windows Access device, or reboot into Safe Mode with Networking, and carry on. Power offers Reboot or Reboot into Safe Mode with Networking. The viewer reconnects by itself when the device i…

    /features/reboot-safe-mode

11. Feature

    Backstage desktop (beta)

    …ing. Backstage opens a separate hidden desktop on a Windows Access device, with its own taskbar and Start menu and eight admin tools pinned. Programs started there run alongside the user’s desktop, so…

    /features/backstage

12. Feature

    Blink View

    …s phone camera, in the phone’s browser. During a Support or Access session the technician can see through the customer’s phone camera: router lights, cables, printer labels. The customer joins in the…

    /features/blink-view

13. Feature

    Organizations

    …eople cannot see another organization unless they are given access. Switch between organizations, or work across all of them from the Overview. Available Support Access Blink Core and Blink Pro

    /features/organizations

14. Feature

    An account for every technician

    …r and send them a one-time invite link yourself. Nobody has access until they are given a role. Disable someone and they are signed out everywhere and their seat is freed. Available Support Access Bl…

    /features/technician-accounts

15. Feature

    High-risk confirmation

    …not enough. Opening a terminal, a Safe Mode reboot, Install Access, revoking or deleting a device, and changes to roles, members, users and security settings ask for a fresh passkey or code. How long…

    /features/high-risk-confirmation

16. Feature

    IP and country rules

    …uded. Each organization can have its own agent rule for its Access devices. Rules take IP ranges or countries. Blink stops you locking yourself out and previews which live connections a change would c…

    /features/ip-country-rules

17. Feature

    Fleet limits

    Cap how many Access sessions, reboots and chats one person can start in an hour. Fleet limits apply per person across all organizations. Anything over the limit is refused and the owners are alerted,…

    /features/fleet-limits

18. Feature

    Diagnostics you control

    …to send and cannot fetch anything, and sending gives IZT no access to your Blink. Recordings, chat, transcripts, clipboard, files, passwords and codes are never included. Available Support Access Bli…

    /features/diagnostics

19. Feature

    Guided Mac setup

    …n at the Mac to allow Screen and System Audio Recording and Accessibility. Blink opens a guided window with an Open Settings button for each, updates as each switch goes on, and says All set when the…

    /features/mac-guided-setup

20. Feature

    Enrollment keys

    …already enrolled carry on. The key is shown once. Available Access Windows Blink Core and Blink Pro

    /features/enrollment-keys

21. Feature

    Deploy with your RMM

    …are guides and scripts, not native integrations. Available Access Windows Blink Core and Blink Pro

    /features/rmm-deployment

22. Feature

    Agents that update themselves

    …open, and you can push one now from the console. Available Access Windows Blink Core and Blink Pro

    /features/agent-updates

23. Feature

    Every monitor

    …creen gives one monitor the whole screen. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/multi-monitor

24. Feature

    Quality that adapts

    …low, standard or high when they want to. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/auto-quality

25. Feature

    Shared clipboard

    …to 64 KB at a time. It carries text only. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/clipboard

26. Feature

    Type text

    …he browser and is never stored or logged. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/type-text

27. Feature

    Hear the computer

    …en and System Audio Recording permission. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/remote-audio

28. Feature

    Send files

    …is saved until the technician accepts it. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/file-transfer

29. Feature

    Secret messages

    …cording show a grey Secret block instead. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/secret-messages

30. Feature

    Roles and groups

    …a group limits someone to those devices. Available Support Access Blink Core and Blink Pro

    /features/roles-and-groups

31. Feature

    Always-on two-factor

    …kup. Sign out of all devices in one step. Available Support Access Blink Core and Blink Pro

    /features/two-factor

32. Feature

    Owner alerts and webhook

    …tting or removing it raises an alert too. Available Support Access Blink Core and Blink Pro

    /features/owner-alerts

33. Feature

    Activity log

    …s. Every alert is an activity record too. Available Support Access Blink Core and Blink Pro

    /features/activity-log

34. Feature

    Session history

    …ong. Chats are kept with the session too. Available Support Access Blink Core and Blink Pro

    /features/session-history

35. Feature

    Session recording

    …track. Secrets show only as a grey block. Available Support Access Blink Pro

    /features/session-recording

36. Feature

    Terminal history

    …even if the session recording is deleted. Available Support Access Blink Pro

    /features/terminal-history

37. Feature

    Session timeline

    …t happened, not what was typed or copied. Available Support Access Blink Pro

    /features/session-timeline

38. Feature

    Cloud or on-premises

    …rves your customers and your technicians. Available Support Access Blink Core and Blink Pro

    /features/cloud-or-on-premises

39. Feature

    Works through restrictive networks

    …need an exception for your Blink address. Available Support Access Blink Core and Blink Pro

    /features/restrictive-networks

40. Feature

    Never cut off

    …; only new agent builds and updates stop. Available Support Access Blink Core and Blink Pro

    /features/never-cut-off