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Features 11

1. Feature

   Remote terminal

   A command window on the remote computer, without taking over the screen. Open PowerShell or Command Prompt on Windows, or the customer’s own shell on a Mac, in its own browser window. On Access device…

   /features/remote-terminal

2. Feature

   Terminal history

   Searchable, replayable transcripts of every terminal. Every remote terminal is kept as a transcript you can search and replay. Transcripts stay even if the session recording is deleted. Available Supp…

   /features/terminal-history

3. Feature

   Agents that update themselves

   …ailing the agent rolls back by itself. Updates wait while a remote terminal is open, and you can push one now from the console. Available Access Windows Blink Core and Blink Pro

   /features/agent-updates

4. Feature

   Type text

   …speed, and stop at any time. The text is encrypted for the remote computer before it leaves the browser and is never stored or logged. Available Support Access Windows Mac Blink Core and Blink Pro

   /features/type-text

5. Feature

   Remote control

   Mouse and keyboard, as if you were sitting there. Click into the viewer to capture the keyboard; held keys are released when focus leaves, so nothing gets stuck. Technicians on a Mac get a button that…

   /features/remote-control

6. Feature

   Confirm the right computer

   …he system. Mouse, keyboard, clipboard, files, Run as admin, terminal and secret messages start only after Confirm and take control. Seeing the screen and chatting work meanwhile, and each technician c…

   /features/right-computer-check

7. Feature

   Hear the computer

   Hear the remote computer’s sound in the viewer. The technician hears the remote computer’s system sound, following whichever output the customer uses. Sound goes one way only: from the computer to the…

   /features/remote-audio

8. Feature

   Run as administrator

   …chnician can handle admin prompts and open an administrator terminal. Available Support Windows Blink Core and Blink Pro

   /features/run-as-admin

9. Feature

   High-risk confirmation

   …sskey or code, so a stolen sign-in is not enough. Opening a terminal, a Safe Mode reboot, Install Access, revoking or deleting a device, and changes to roles, members, users and security settings ask…

   /features/high-risk-confirmation

10. Feature

    Shared clipboard

    …lipboard text goes both ways between the technician and the remote computer, up to 64 KB at a time. It carries text only. Available Support Access Windows Mac Blink Core and Blink Pro

    /features/clipboard

11. Feature

    Send files

    …folder, and never overwrite anything. File transfer has no remote file browser: in Windows support sessions files come back only when the customer chooses Send file, and nothing is saved until the te…

    /features/file-transfer