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FAQ 14

1. FAQ

   How do I add a computer for unattended Access?

   Install the Blink agent with an enrollment key: by hand, from your RMM, or with Install Access during a support session.

   /faq#access-0

2. FAQ

   Does the user see when I connect through Access?

   No. Access sessions connect without a banner or approval prompt, so use Access on computers you manage, in line with your agreements.

   /faq#access-3

3. FAQ

   What is the difference between Support and Access?

   …ith a one-time code, and nothing stays installed. Access is unattended: you install the Blink agent once on a Windows computer you manage and connect whenever it is online.

   /faq#about-2

4. FAQ

   Does Access work on a Mac?

   No. Access is for Windows 10 or later (64-bit). Macs are supported for attended Support sessions.

   /faq#access-2

5. FAQ

   Can we switch from our old remote access tool?

   Yes. Roll Blink out first and remove the old tool once each computer shows online in Blink.

   /faq#teams-6

6. FAQ

   What is IZT Blink?

   Remote support and remote access for help desks and MSPs, made by IZT Apps, in the cloud or on-premises. Technicians work in a web browser.

   /faq#about-0

7. FAQ

   Which computers can Blink support?

   Support works on Windows 10 or later (64-bit) and macOS 12.3 or later. Access works on Windows 10 or later (64-bit).

   /faq#about-3

8. FAQ

   Can I restart a computer and keep working?

   Yes, on Windows Access devices. Reboot normally or into Safe Mode with Networking, and the viewer reconnects when the computer is back.

   /faq#access-5

9. FAQ

   What is Backstage?

   A hidden desktop on a Windows Access device, in Beta, where the technician works while the user keeps their own desktop.

   /faq#access-6

10. FAQ

    What happens to a lost or stolen computer?

    Revoke it in the console. Its access stops at once, open sessions end, and it never comes back through an enrollment key.

    /faq#access-7

11. FAQ

    Can we keep each customer separate?

    Yes. Create one organization per customer. People cannot see another organization unless they are given access.

    /faq#teams-0

12. FAQ

    How do we add technicians?

    Create the user in the console and send them the one-time invite link yourself. They set a password and two-factor, and get access once you give them a role.

    /faq#teams-2

13. FAQ

    Can IZT see into our Blink?

    …ordings, chat, files or passwords, and sending gives IZT no access. On Blink Cloud, IZT runs Blink for you; on-premises (Blink Pro), it runs on your own infrastructure.

    /faq#security-2

14. FAQ

    How much does Blink cost?

    From $29 per technician per month, billed annually, with unlimited Access devices on both plans.

    /faq#pricing-0