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14 results for stop the session
Security 14
- Security
Revoke a lost computer
Revoke a lost or stolen computer and its credential stops working, its connection drops and open sessions end.
/security#access-control
- Security
Windows: a tray icon for the whole session
Its tooltip says whether a technician is viewing and whether the session is recorded, even when the banner is hidden. Show banner brings it back, and Exit ends the session.
/security#customer-control
- Security
Session history on every plan
Every ended session is listed with who, what, when and how long.
/security#records
- Security
The customer starts every support session
Nothing connects until the customer types the code and opens the tool themselves. When it ends, nothing stays installed.
/security#customer-control
- Security
Recordings with Blink Pro
With Blink Pro, sessions are recorded automatically. In Windows support sessions, the banner and tray show when the session is recorded. Terminal transcripts and a detailed session timeline come with…
/security#records
- Security
End at any time
End on any banner, Exit in the tray, or End session in the Mac menu bar ends the support session for every technician.
/security#customer-control
- Security
The customer sees who is helping
In a support session on Windows a banner on each viewed screen names the technician; on a Mac the menu bar item says who is viewing. The banner can never be made to claim nobody is viewing.
/security#customer-control
- Security
Confirm before control
Before mouse, keyboard, clipboard, files or terminal work in a support session, each technician confirms it is the right computer.
/security#top
- Security
Fleet limits
Cap how many Access sessions, reboots and chats one person can start in an hour. Over the limit is refused and the owners are alerted.
/security#top
- Security
No remote file browser
…hnicians send files to the computer, and in Windows support sessions files come back only when the customer chooses Send file. Nothing is saved until the technician accepts it.
/security#top
- Security
Windows: a banner on each viewed screen
…Send file, End and Hide, and a Recording indicator when the session is recorded. It shows in the technician’s view and the recording too.
/security#customer-control
- Security
Mac: a menu bar item
It says who is viewing, with Chat with technician and End session, and Close command windows while a terminal is open.
/security#customer-control
- Security
Command windows are visible
When a technician opens a terminal in a support session, the customer sees who opened it and can close it at any time.
/security#customer-control
- Security
End at any time
The customer can end the support session at any time, for every technician.
/security#customer-control
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