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Glossary 11

1. Glossary

   Support tool

   The small program the customer runs to join a support session: a Windows tool or a Mac app. It closes when the session ends, with nothing left installed.

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2. Glossary

   Menu bar item

   On a Mac in a support session, the menu bar item says who is viewing and offers Chat with technician and End session.

   /faq

3. Glossary

   Blink Pro

   Blink Core plus session recording, terminal history, session timeline and Blink Notify.

   /faq

4. Glossary

   Support code

   The one-time code the customer types to join a support session. Nine digits by default, it works once and an unused code expires 15 minutes after it is created.

   /faq

5. Glossary

   Join page

   The page on your Blink address titled “Join a support session”, where the customer types the code and downloads the right tool for their computer.

   /faq

6. Glossary

   Organization

   A separate space, typically one per customer, with its own members, groups, enrollment keys, devices, sessions and recordings.

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7. Glossary

   Console

   The technician’s side of Blink in a web browser: sessions, Access devices, people, roles and settings.

   /faq

8. Glossary

   Banner

   The bar on each viewed screen of a Windows PC during a support session. It names the technician and has Chat, Send file, End and Hide.

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9. Glossary

   Chat

   Text chat between the technician and the person at the computer, in Support and Access sessions and before connecting to an Access device.

   /faq

10. Glossary

    Blink View

    An add-on that lets the technician see through the customer’s phone camera during a session. Camera only, in the phone’s web browser, with no app.

    /faq

11. Glossary

    Blink Core

    The plan with everything for Support, Access and running your team: viewer tools, chat, terminal, organizations, roles, IP and country rules, activity log and session history.

    /faq