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FAQ 8

1. FAQ

   What happens to a lost or stolen computer?

   Revoke it in the console. Its access stops at once, open sessions end, and it never comes back through an enrollment key.

   /faq#access-7

2. FAQ

   Can a colleague join the session?

   Yes. Several technicians can share a session, each limited by their own role.

   /faq#teams-3

3. FAQ

   Are sessions recorded?

   With Blink Pro, yes, automatically. Blink Core keeps session history without recordings.

   /faq#security-1

4. FAQ

   What is the difference between Blink Core and Blink Pro?

   Blink Pro adds session recording, terminal history, session timeline and Blink Notify, and is the plan available on-premises. Everything else is in both.

   /faq#pricing-1

5. FAQ

   How do I add a computer for unattended Access?

   Install the Blink agent with an enrollment key: by hand, from your RMM, or with Install Access during a support session.

   /faq#access-0

6. FAQ

   Does Access work on a Mac?

   No. Access is for Windows 10 or later (64-bit). Macs are supported for attended Support sessions.

   /faq#access-2

7. FAQ

   Does the user see when I connect through Access?

   No. Access sessions connect without a banner or approval prompt, so use Access on computers you manage, in line with your agreements.

   /faq#access-3

8. FAQ

   What name does the customer see?

   In support sessions, the technician’s first name and last initial by default, for example John S. You can change it, but it is never an email address.

   /faq#teams-5