# Have a code from your technician? > Have a code from your technician? Here is where to type it, what happens next on your Windows PC or Mac, what you will see while you are helped, and how to end the session at any time. Canonical page: https://blink.izt.app/join · Markdown: https://blink.izt.app/join.md Where to type it, what you will see on your Windows PC or Mac, and how to stop at any time. It takes a few minutes. ## Where to type your code - **No link, or the code does not work?.** Ask your technician for the link: they can copy it for you in one click. If the page says your code was not found or has expired, ask for a new one. Open the link your technician sent you and type your code there. Codes work only on your technician’s own Blink page, not on this site. ## What happens 1. **Open your technician’s Blink link.** On the computer that needs help, open the link your technician sent you, or the address they read out. The page is called Join a support session. On screen: “Join a support session”. 2. **Type your code.** Spaces, dashes and capital letters do not matter. Then select Download the support tool. On screen: “Download the support tool”. 3. **Your technician checks it is you.** Before taking control, your technician confirms it is the right computer. You see who is helping you for the whole session. ## On a Windows PC 1. **Open the file you just downloaded.** Open it from your browser’s downloads. You normally do not type the code again, and you do not need an administrator password. 2. **If Windows shows a warning.** Windows often double-checks programs you have just downloaded. If you downloaded it a moment ago from your technician’s link, choose More info, then Run anyway. If you did not expect it, do not run it, and call your technician on a number you already know. On screen: “More info”, “Run anyway”. 3. **Keep Blink open while you are helped.** Blink connects by itself and closes when the session ends. ### While you are being helped 1. **A banner on each screen being viewed.** It names your technician, for example Viewed by technician: John S., with Chat, Send file, End and Hide. Drag it out of the way if you like. If the session is recorded, it shows Recording. On screen: “Viewed by technician: John S.”, “Chat”, “Send file”, “End”, “Hide”. 2. **The Blink icon by the clock.** It stays for the whole session and shows whether a technician is viewing, even with the banner hidden. Click it to bring the banner back. On screen: “Show banner”, “Chat with technician”, “Exit”. 3. **If your technician needs admin rights.** Windows asks you first, and you choose Yes. Blink restarts with those rights and the session carries on. On screen: “Yes”. ## On a Mac 1. **Open Blink from Downloads.** Open the Blink app you just downloaded. 2. **If your Mac will not open it.** Go to System Settings, then Privacy and Security, and choose Open Anyway. On screen: “System Settings”, “Privacy & Security”, “Open Anyway”. 3. **Allow two permissions.** A window called Blink remote support explains each one, with an Open Settings button that takes you to the right switch. On screen: “Blink remote support”, “Open Settings”. 4. **All set.** When both are on, the window says All set and closes itself. Blink may restart once to apply a permission; your session carries on. On screen: “All set. Your technician can now help you.”. ### The two permissions - **Screen & System Audio Recording.** Lets your technician see your screen and hear your Mac’s sound. - **Accessibility.** Lets your technician use the mouse and keyboard to help you. ### While you are being helped 1. **The Blink item in your menu bar.** It says who is viewing, or that Blink is waiting for your technician. There is no banner on a Mac. On screen: “Waiting for the technician”. 2. **Chat from the menu bar.** Open a chat with your technician from the menu bar item at any time. On screen: “Chat with technician…”. 3. **Your permissions stay yours.** You can turn the two permissions off in System Settings at any time. ## End it at any time 1. **On Windows: End on the banner.** Or right-click the Blink icon by the clock and choose Exit, even with the banner hidden. On screen: “End”, “Exit”. 2. **On a Mac: End session in the menu bar.** Select the Blink item in the menu bar and choose End session. On screen: “End session”. 3. **That’s it.** The session ends for every technician, Blink closes and nothing stays installed. Files your technician sent you stay in your Downloads folder. ## Only use a code from someone you contacted - Opening Blink lets the technician see and control your computer, so only let in someone you trust. - Use a code from your own IT team or a support provider you reached out to. Real support does not cold-call you asking to connect. - If you are unsure about a link or a caller, hang up and call back on a number you already know. - Blink sends your files to the technician only when you choose Send file, and you can end the session at any time. ## What you need - A Windows PC with Windows 10 or later (64-bit), or a Mac with macOS 12.3 or later. - A web browser to open your technician’s Blink page. - The code and link from your technician. Each code works once and expires after 15 minutes. - No account and no sign-up. - Phones and tablets cannot be helped this way, but your technician may ask to use your phone camera. More in the documentation: https://docs.blink.izt.app/use/what-customers-see/ --- IZT Blink is made by IZT Apps and is available in the cloud or on-premises. Start a trial: https://blink.izt.app/trial · Talk to us: https://blink.izt.app/contact · Documentation: https://docs.blink.izt.app Everything about the product: https://blink.izt.app/llms-full.txt · Index: https://blink.izt.app/llms.txt · JSON: https://blink.izt.app/api/facts.json