# How it works

> How IZT Blink works, start to finish: attended Support sessions with a one-time code on Windows and Mac, and unattended Access to Windows computers enrolled with a key, by hand or from your RMM.

Canonical page: https://blink.izt.app/how-it-works · Markdown: https://blink.izt.app/how-it-works.md

Two ways to connect, one console. Support for the person in front of a Windows PC or a Mac. Access for the Windows computers you manage, whether or not anyone is there. Here is each one, step by step.

## Attended Support: Help the person in front of the screen

A one-time code, a small tool on their Windows PC or Mac, and you are in. When the session ends the tool closes and nothing stays installed.

### Create a code

*Technician.* One click in the console gives you a code to read out or a link to send.

1. **Select Create code.** In Sessions, add a label if you like, such as the printer at the front desk. From the all-organizations Overview, choose the organization first. On screen: “Sessions”, “Create code”.
2. **Give the customer the code.** Read it out, or paste the join link into a chat or email. Each code works once and expires 15 minutes after it is created if unused. On screen: “Give the customer this code”, “Copy code”, “Copy join link”.

### The customer types the code

*Customer.* They open your Blink address, type the code and get the right download for their computer.

1. **Type the code on your Blink address.** One field, and spaces, dashes and case do not matter. The page says up front that a banner stays on screen while the session is live and that closing the tool ends it. On screen: “Join a support session”, “Download the support tool”.
2. **The right tool for their computer.** A Windows PC gets the Windows tool and a Mac gets the Mac app. No account, nothing to set up.

### They run the tool

*Customer.* On Windows they open the download. On a Mac they open the app and allow two permissions.

1. **Windows: open the download.** It normally carries its code, so there is nothing more to type, and no admin rights are needed. If Windows shows a warning: More info, then Run anyway. On screen: “More info”, “Run anyway”.
2. **Mac: open Blink and allow two permissions.** A guided window walks them through Screen and System Audio Recording and Accessibility, then says All set. Only the person at the Mac can grant them. On screen: “Open Settings”, “All set. Your technician can now help you.”.

### Confirm and connect

*Technician.* Check it is the right computer, then work from your browser while the customer sees who is helping.

1. **Confirm the right computer.** Select View. The viewer asks Is this your customer’s computer? with the computer name, who is signed in and the system. Control starts only after Confirm and take control. On screen: “View”, “Is this your customer’s computer?”, “Confirm and take control”.
2. **Work from your browser.** See and control every monitor, with nothing to install on your side.
3. **The customer sees who is helping.** On Windows a banner on each viewed screen names the technician. On a Mac the menu bar item does. On screen: “Viewed by technician: John S.”.

### End the session

*Either side.* Either side can end it, and nothing stays installed.

1. **The customer ends it at any time.** End on the banner or Exit in the tray on Windows, or End session in the menu bar on a Mac. On screen: “End”, “Exit”, “End session”.
2. **Or the technician ends it.** End in the viewer or the console. The tool closes and nothing stays installed. On screen: “End”.
3. **A dropped connection is not the end.** Blink waits up to 2 minutes for the computer to come back, and a restarted tool rejoins without a new code. On screen: “Customer reconnecting…”.

Step-by-step guide, your first support session: https://docs.blink.izt.app/get-started/first-support-session/

## Unattended Access: Reach the computers you manage

Install the Blink agent once on a Windows computer with an enrollment key, and connect whenever it is online, whether or not anyone is there.

### Enroll the computer

*Administrator.* Create an enrollment key, then install the agent by hand, from your RMM, or straight from a support session.

1. **Create an enrollment key.** One key per customer or rollout decides which organization, and which group, the computer joins. Give it a label, a use limit and an expiry. It is shown once, and Revoke stops it at once. On screen: “Label”, “Seed group”, “Max uses”, “Expires in days”.
2. **Install the agent.** Run the installer with your key built in, push the ready-made scripts silently from your RMM, or select Install Access in a support session. Windows 10 or later (64-bit), with administrator rights. On screen: “Download installer”, “Install Access”. Rolling out with your RMM: https://blink.izt.app/msp#rmm

### Connect any time

*Technician.* The computer shows under Access. Ask first if you like, then connect whenever it is online.

1. **Find it under Access.** The computer shows under Access, online or offline. On screen: “Access”, “Online”, “Offline”.
2. **Chat first, or connect straight away.** Send Can I connect now? and select Connect in the chat panel, or select View on the device. Access sessions connect without a banner or approval prompt, so use them on computers you manage, in line with your agreements. On screen: “Can I connect now?”, “Connect”, “View”.

### End the session

*Technician.* End it when you are done. The computer stays enrolled for next time.

1. **End in the viewer or in Sessions.** Select End, then End session, or End on the session’s row. Every technician viewing the device is disconnected. On screen: “End”, “End session”.
2. **Ready for next time.** The agent stays installed, so you can connect again whenever the computer is online.

Step-by-step guide, your first Access device: https://docs.blink.izt.app/get-started/first-access-device/

## What runs where

| Who or what | Supported |
| --- | --- |
| Windows 10 or later, 64-bit (x64) | Support (attended) and Access (unattended) |
| macOS 12.3 or later, Apple silicon or Intel | Support (attended), with two permissions granted by the person at the Mac |
| Technicians | A web browser, with nothing to install |
| Network | Every connection starts from the computer being helped, so there is nothing to open on the customer’s firewall |

Supported systems in the documentation: https://docs.blink.izt.app/install/supported-systems/

## Where to next

- Everything you can do in a session: https://blink.izt.app/features
- How customers stay in control: https://blink.izt.app/security
- Rolling out to many customers: https://blink.izt.app/msp

## Get started

- Start a trial: https://blink.izt.app/trial (a short request form; there is no self-serve sign-up, and we set the trial up with you in the cloud or on-premises)
- Talk to us: https://blink.izt.app/contact
- See plans and pricing: https://blink.izt.app/pricing
- Customers with a code: https://blink.izt.app/join
- Documentation: https://docs.blink.izt.app

---

IZT Blink is made by IZT Apps and is available in the cloud or on-premises. Start a trial: https://blink.izt.app/trial · Talk to us: https://blink.izt.app/contact · Documentation: https://docs.blink.izt.app
Everything about the product: https://blink.izt.app/llms-full.txt · Index: https://blink.izt.app/llms.txt · JSON: https://blink.izt.app/api/facts.json