# Picks up where it left off

> A restart or a dropped connection does not mean a new code.

Canonical page: https://blink.izt.app/features/session-resume · Markdown: https://blink.izt.app/features/session-resume.md

Group: Attended Support. All features: https://blink.izt.app/features

## How it helps

Wi-Fi blips and restarts happen. Nobody has to start over or read out a new code.

## What it does

Status: **Available** · For technicians · Sessions: Support · Computers: Windows, Mac · Plan: Included in Blink Core and Blink Pro

If the customer’s computer drops off, Blink waits up to 2 minutes for it and the technician sees Customer reconnecting. If the tool restarts, for example to apply a Mac permission or to run as administrator, it rejoins the same session on the same computer and account without a new code. Closing the viewer tab does not end the session either. The viewer retries by itself.

Compare the plans: https://blink.izt.app/pricing

## More in Attended Support

- [One-time support codes](https://blink.izt.app/features/support-codes)
- [A join page on your own Blink address](https://blink.izt.app/features/join-page)
- [Windows PCs and Macs](https://blink.izt.app/features/windows-and-mac)
- [Guided Mac setup](https://blink.izt.app/features/mac-guided-setup)
- [Nothing left installed](https://blink.izt.app/features/nothing-left-installed)
- [Confirm the right computer](https://blink.izt.app/features/right-computer-check)

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IZT Blink is made by IZT Apps and is available in the cloud or on-premises. Start a trial: https://blink.izt.app/trial · Talk to us: https://blink.izt.app/contact · Documentation: https://docs.blink.izt.app
Everything about the product: https://blink.izt.app/llms-full.txt · Index: https://blink.izt.app/llms.txt · JSON: https://blink.izt.app/api/facts.json