# Customers send files to you

> On Windows, the customer sends you a file from the banner or tray.

Canonical page: https://blink.izt.app/features/customer-send-file · Markdown: https://blink.izt.app/features/customer-send-file.md

Group: Fix it remotely. All features: https://blink.izt.app/features

## How it helps

Get the log file or screenshot you need without email back and forth, and nothing is saved until you accept it.

## What it does

Status: **Available** · For your customers · Sessions: Support · Computers: Windows · Plan: Included in Blink Core and Blink Pro

In a Windows support session the customer chooses Send file on the banner or in the tray. Nothing is saved until the technician selects Accept or Decline, and files that could run code show a warning first. Up to 1 GiB per file.

Compare the plans: https://blink.izt.app/pricing

## More in Fix it remotely

- [Send files](https://blink.izt.app/features/file-transfer)
- [Run as administrator](https://blink.izt.app/features/run-as-admin)
- [Remote terminal](https://blink.izt.app/features/remote-terminal)
- [Reboot and Safe Mode](https://blink.izt.app/features/reboot-safe-mode)
- [Backstage desktop](https://blink.izt.app/features/backstage)

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IZT Blink is made by IZT Apps and is available in the cloud or on-premises. Start a trial: https://blink.izt.app/trial · Talk to us: https://blink.izt.app/contact · Documentation: https://docs.blink.izt.app
Everything about the product: https://blink.izt.app/llms-full.txt · Index: https://blink.izt.app/llms.txt · JSON: https://blink.izt.app/api/facts.json