# FAQ > IZT Blink answers for MSPs, help desks and the people they support: Support and Access, Windows and Mac, organizations and roles, security, plans and pricing, and getting started. Canonical page: https://blink.izt.app/faq · Markdown: https://blink.izt.app/faq.md ## About Blink ### What is IZT Blink? Remote support and remote access for help desks and MSPs, made by IZT Apps, in the cloud or on-premises. Technicians work in a web browser. ### Who is Blink for? Managed service providers, help desks and internal IT teams, and the people they support. Blink for MSPs: https://blink.izt.app/msp ### What is the difference between Support and Access? Support is attended: the person at a Windows PC or Mac lets you in with a one-time code, and nothing stays installed. Access is unattended: you install the Blink agent once on a Windows computer you manage and connect whenever it is online. How it works: https://blink.izt.app/how-it-works ### Which computers can Blink support? Support works on Windows 10 or later (64-bit) and macOS 12.3 or later. Access works on Windows 10 or later (64-bit). What runs where: https://blink.izt.app/how-it-works#needs ### What do our technicians need? A web browser, with nothing to install, and their own account with two-factor. ### Does Blink work through firewalls? Yes. There is nothing to open on the customer’s firewall and no VPN. Networks that inspect secure traffic or force a web proxy need an exception for your Blink address. What runs where: https://blink.izt.app/how-it-works#needs ## For the people you support ### I have a code. Where do I type it? On the Blink page your technician sends you: codes only work there. The Have a code page shows what you will see on Windows and Mac and how to end. Have a code?: https://blink.izt.app/join ### My code doesn’t work. What now? Each code works once and expires 15 minutes after it is created, so ask your technician for a new one. Where to type it: https://blink.izt.app/join#where ### Where do files from my technician go? Into a folder called Blink in your Downloads folder. Blink never overwrites a file you already have. ### My technician asked to use my phone camera. Is that safe? That is Blink View. It runs in your phone’s web browser, with no app, and shows your technician only the camera, never your screen, photos or files. Either of you can end it. Blink View: https://blink.izt.app/features/blink-view ## Unattended Access ### How do I add a computer for unattended Access? Install the Blink agent with an enrollment key: by hand, from your RMM, or with Install Access during a support session. How Access works: https://blink.izt.app/how-it-works#access ### Can I deploy Blink with my RMM? Yes. Ready-made scripts and step-by-step guides cover 24 RMM and deployment tools. These are guides and scripts, not native integrations. Rolling out with your RMM: https://blink.izt.app/msp#rmm ### Does Access work on a Mac? No. Access is for Windows 10 or later (64-bit). Macs are supported for attended Support sessions. ### Does the user see when I connect through Access? No. Access sessions connect without a banner or approval prompt, so use Access on computers you manage, in line with your agreements. How Access works: https://blink.izt.app/how-it-works#access ### How do agents get updated? By themselves. Agents check each update before taking it and roll back on their own if a new version keeps failing. ### Can I restart a computer and keep working? Yes, on Windows Access devices. Reboot normally or into Safe Mode with Networking, and the viewer reconnects when the computer is back. ### What is Backstage? A hidden desktop on a Windows Access device, in Beta, where the technician works while the user keeps their own desktop. Backstage: https://blink.izt.app/features/backstage ### What happens to a lost or stolen computer? Revoke it in the console. Its access stops at once, open sessions end, and it never comes back through an enrollment key. ## Teams and MSPs ### Can we keep each customer separate? Yes. Create one organization per customer. People cannot see another organization unless they are given access. Organizations: https://blink.izt.app/msp#organizations ### How do roles work? Owner is the only built-in role; Admin, Technician and Viewer are starter roles you can edit, and you can build your own. A role on a group limits someone to those devices. Organizations and roles: https://blink.izt.app/msp#organizations ### How do we add technicians? Create the user in the console and send them the one-time invite link yourself. They set a password and two-factor, and get access once you give them a role. ### Can a colleague join the session? Yes. Several technicians can share a session, each limited by their own role. ### Can our customers’ own IT staff use Blink? Yes. Add them as members of their organization with the role they need. ### What name does the customer see? In support sessions, the technician’s first name and last initial by default, for example John S. You can change it, but it is never an email address. Your name on the customer’s screen: https://blink.izt.app/msp#customers ### Can we switch from our old remote access tool? Yes. Roll Blink out first and remove the old tool once each computer shows online in Blink. Switching to Blink: https://blink.izt.app/msp#switch ## Security and privacy ### Is two-factor required? Yes, for everyone, always: a password plus a passkey or an authenticator code. Every person has their own Blink account; there is no sign-in with a company account. Sign-in and two-factor: https://blink.izt.app/security#sign-in ### Are sessions recorded? With Blink Pro, yes, automatically. Blink Core keeps session history without recordings. Session recording: https://blink.izt.app/features/session-recording ### Can IZT see into our Blink? Diagnostics are push-only: IZT receives only what your team chooses to send, never recordings, chat, files or passwords, and sending gives IZT no access. On Blink Cloud, IZT runs Blink for you; on-premises (Blink Pro), it runs on your own infrastructure. Diagnostics: https://blink.izt.app/features/diagnostics ## Plans and pricing ### How much does Blink cost? From $29 per technician per month, billed annually, with unlimited Access devices on both plans. Pricing: https://blink.izt.app/pricing ### What is the difference between Blink Core and Blink Pro? Blink Pro adds session recording, terminal history, session timeline and Blink Notify, and is the plan available on-premises. Everything else is in both. Compare the plans: https://blink.izt.app/pricing#compare ## Getting started ### How do we get started? Request a trial or talk to us. There is no self-serve sign-up: we set Blink up with you in the cloud or on-premises. Start a trial: https://blink.izt.app/trial ### Is there documentation? Yes. Step-by-step guides for technicians, administrators and the people you support are on the Blink documentation site. Blink documentation: https://docs.blink.izt.app --- IZT Blink is made by IZT Apps and is available in the cloud or on-premises. Start a trial: https://blink.izt.app/trial · Talk to us: https://blink.izt.app/contact · Documentation: https://docs.blink.izt.app Everything about the product: https://blink.izt.app/llms-full.txt · Index: https://blink.izt.app/llms.txt · JSON: https://blink.izt.app/api/facts.json